Privacy Policy

1.1 Information You Provide Directly

When you use UrgentGo services — including booking a delivery, creating a business account, or contacting our support team — we may collect: your full name, email address, phone number, physical address (pickup and delivery), parcel contents description, payment information (processed securely via our payment partners), and any communications you send us.

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical data including: IP address, browser type and version, pages visited and time spent, referring URLs, device type and operating system, and cookies and similar tracking technologies.

1.3 Information from Third Parties

We may receive information about you from third parties such as our logistics partners (e.g., Shiplogic), payment processors, e-commerce platforms (Shopify, WooCommerce) when you use our integrations, and publicly available sources for fraud prevention purposes.

2.1 To Provide Our Services

We use your personal information to process and fulfil delivery orders, generate waybills and tracking numbers, communicate delivery status updates via SMS, email, or WhatsApp, handle customer support queries, and process payments and issue invoices.

2.2 To Improve Our Services

We analyse usage data to improve our website and mobile experience, optimise delivery routes and coverage areas, develop new features and integrations, and conduct internal research and analytics.

2.3 Marketing Communications

With your consent, we may send you promotional emails, SMS updates about new services, and special offers. You can opt out at any time by clicking "Unsubscribe" in any email or contacting us directly.

2.4 Legal and Compliance

We may use your information to comply with applicable laws and regulations in Zimbabwe and South Africa, respond to lawful requests from government authorities, enforce our Terms of Service, and prevent fraud and protect the security of our platform.

3.1 Service Providers

We share your information with trusted third-party service providers who assist us in operating our business, including: logistics and courier partners for delivery fulfilment, payment processors for secure transactions, SMS and email communication platforms, and IT infrastructure and hosting providers. These partners are contractually obligated to protect your data and use it only for the purposes we specify.

3.2 Business Transfers

If UrgentGo is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

3.3 Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.

3.4 We Do Not Sell Your Data

UrgentGo does not sell, rent, or trade your personal information to third parties for their marketing purposes.

4.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. We use cookies to keep you logged in, remember your preferences, understand how you use our site, and improve your overall experience.

4.2 Types of Cookies We Use

Essential cookies: Required for the website to function properly. Analytics cookies: Help us understand visitor behaviour (e.g., Google Analytics). Preference cookies: Remember your settings and choices. Marketing cookies: Used to deliver relevant advertisements (only with your consent).

4.3 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information, visit www.allaboutcookies.org.

5.1 Security Measures

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for all data transmitted to and from our website, secure storage of sensitive data, restricted access to personal information on a need-to-know basis, and regular security audits and vulnerability assessments.

5.2 Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant authorities as required by applicable law, within 72 hours of becoming aware of the breach.

6.1 How Long We Keep Your Data

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically: account information is retained for the duration of your account plus 3 years after closure; delivery records are retained for 7 years for accounting and legal compliance; marketing preferences are retained until you opt out; and website analytics data is retained for 26 months.

7.1 Access and Correction

You have the right to request a copy of the personal information we hold about you, and to request corrections if any information is inaccurate or incomplete.

7.2 Deletion

You may request that we delete your personal information. We will comply unless we are required to retain it for legal or regulatory reasons.

7.3 Objection and Restriction

You have the right to object to or restrict certain types of processing, including direct marketing communications.

7.4 Data Portability

You may request a copy of your data in a structured, machine-readable format to transfer to another service provider.

7.5 How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@urgentgocourier.co.zw or write to us at 123 Samora Machel Avenue, Harare, Zimbabwe. We will respond within 30 days.

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

Our website may contain links to third-party websites, including our logistics partners and payment providers. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting a notice on our website or sending you an email. The "Last Updated" date at the top of this page indicates when the policy was last revised. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: